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IT IS A CONDITION PRECEDENT FOR EVERY ORDER WE RECEIVE, NO MATTER HOW MADE, THAT IT IS SUBJECT TO OUR TERMS AND CONDITIONS OF SALE.

ALL GOODS REMAIN THE PROPERTY OF SUTHERLAND PHILATELICS UNTIL PAID FOR IN FULL BY THE PURCHASER.

Please note that we accept INITIAL orders only by signed order form or letter which may be mailed or faxed to us.  We recommend you use our pro forma order form, which you can print after clicking on Order FormTHIS IS NOT AN ELECTRONIC ORDER FORM but is designed to be printed, then filled in and mailed or faxed.

Please note that we do not accept telephone orders.

See below for e-mail orders.

You can help us by completing all the required information, to ensure your order is promptly filled, viz:

  • the price list number (at the top of each list)
  • the title of the list
  • the date of your order
  • the items you require and the prices from our lists
  • your name and address, e-mail address and phone number
  • if paying by credit card, the credit card number, expiry date, amount, and your signature [Minimum purchase $30]
  • allowances for postage, packing and insurance (see our Terms & Conditions)
  • your message, if applicable.
  •  

Your assistance in this matter is greatly appreciated, especially with the first order. (Long-time customers know we are adept at deciphering a few squiggles on a page, but this is not possible for new customers.)

If more convenient, SUBSEQUENT orders may be made by e-mail. To access this service, you must complete our E-mail Orders Authorisation Form and dispatch the completed form by mail.  Once received, you may then e-mail orders to us (including the above information) and include words such as "please charge my usual credit card".  Orders compiled by your own spreadsheet or word processor and included as e-mail attachments are welcome.

Please note that credit card information should NOT be sent by e-mail. This is a very risky procedure which may expose the sender to misuse of the credit card information by scurrilous third parties.  Breaking the credit card information across multiple e-mails affords little or no protection.